Senior Customer Activation Specialist at Ramp

Elevate customer journeys at Ramp as a Senior Customer Activation Specialist. Your background in B2B customer success and project management will drive efficient onboarding and high satisfaction rates.

In this critical role, you will navigate the onboarding and implementation process for self-service clients, focusing on micro-SMB and SMB accounts. With three years minimum in customer success or sales, your aim will be to optimize client activation within tight deadlines. Feedback from customers will guide collaboration with the Product team.

Key Responsibilities:

• Guide new Ramp customers through successful onboarding

• Oversee transition for micro-SMB and SMB accounts

• Manage multiple tasks in customer outreach and implementation

• Partner with Product teams to prioritize client feedback

• Seek automation solutions for onboarding efficiency

Requirements:

• At least 3 years' experience in a B2B environment

• Strong project and time management capabilities

• Excellent written and verbal communication skills

• Proven success in achieving monthly or weekly KPIs

• Experience with a diverse customer portfolio

Bring your customer success strategies to Ramp and help shape the future of finance.
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