Teleperformance Customer Support Expert

Engage with dental offices as a Customer Support Expert with Teleperformance in Toronto. This hybrid role offers an opportunity to enhance customer relations using advanced support technologies.

As a Customer Support Specialist I, you'll play a pivotal role at Teleperformance, focusing on precise order processing and excellent customer service. Your responsibilities will involve navigating customer inquiries across multiple platforms while maintaining a detail-oriented approach. You will contribute to a positive customer experience while supporting day-to-day operations.

Key Responsibilities:

• Foster strong relationships with dental office clients

• Efficiently process and manage customer orders

• Address FAQs and offer product guidance

• Handle billing inquiries and payment processing

• Keep accurate records in CRM systems

Requirements:

• High school diploma or equivalent required

• 1-2+ years of customer service experience preferred

• Excellent communication skills with professional etiquette

• Basic knowledge of CRM systems and Office Suite

• Ability to manage voice, chat, and email tasks simultaneously

Bring your expertise in customer service to Teleperformance and elevate the experience for dental offices.
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