Spanish Customer Relations Specialist at Metergy

Elevate customer service experiences as a Spanish Customer Relations Specialist at Metergy Solutions in Markham, Ontario. Use your language skills to provide timely, professional assistance in a call center setting.

Metergy Solutions is seeking a Customer Relations Specialist to enhance customer satisfaction through efficient communication. In this inbound call center role, you’ll utilize your strong problem-solving abilities and conflict management skills to address customer inquiries, resolve billing complaints, and schedule payments. Join a company focused on decarbonization and client-driven solutions in the submetering sector.

Key Responsibilities:

• Respond to telephone service requests in a timely manner

• Resolve customer inquiries and complaints efficiently

• Process electronic customer requests and paperwork

• Handle billing issues through research and analysis

• Track and document customer interactions accurately

Requirements:

• Previous call center experience required

• High school diploma or equivalent training

• Proficient in Spanish;
Mandarin/Cantonese is an asset

• Strong analytical and detail-oriented skills

• Ability to remain calm under pressure

Maximize customer satisfaction and task efficiency while building a rewarding career at Metergy Solutions.
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