Customer Operations Specialist at Riverside

Step into the role of Customer Operations Specialist at Riverside Natural Foods Ltd., where you will foster strong customer connections. This position highlights efficient order handling and inter-departmental collaboration.

As a central figure in operational success, you will manage customer interactions to ensure timely order processing and resolution of any service issues. Possessing 2-5 years of experience in the food industry or logistics will empower you to serve effectively alongside various teams focused on order fulfillment.

Key Responsibilities:

• Handle customer orders from processing to invoicing

• Address order status, delivery issues, and service claims

• Coordinate with Supply Chain for effective inventory management

• Collaborate with teams for seamless shipment execution

• Investigate and resolve order management exceptions

Requirements:

• 2-5 years of relevant customer service experience

• Knowledge of SAP and electronic data interchange systems

• Strong problem-solving and analytical abilities

• Effective communication and conflict resolution skills

• Preferred experience in CPG and distribution

Leverage your customer-first attitude and operational expertise at Riverside, contributing to our dedicated team.
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