Customer Information Representative
Listed on 2026-09-12
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Clerical, Call Center / Support
About The Career Foundation:
The Career Foundation is a dynamic non-profit organization and registered charity that offers a wide range of employment, training, and workforce development services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of seven locations in the Greater Toronto Hamilton Area, as well as offices in British Columbia, Alberta, and Nova Scotia, we now help thousands of people each year successfully achieve their employment goals.
Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at
- Competitive compensation
- A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more
- A comprehensive dental insurance plan
- An RRSP Matching benefit
- An Employee & Family Assistance program
- Employee wellness initiatives
- Paid days off for religious observance purposes
- Paid days off for personal wellness purposes
Description:
The Career Foundation operates five full suite Integrated Employment Services (IES) Centres across the Greater Toronto Area (GTA), conveniently located in Etobicoke, North York, Toronto, York, and Scarborough. These centres provide job seekers with a comprehensive range of services, including career exploration, résumé and interview preparation, job search support, employer connections, and employment retention support. The Career Foundation also partners with employers that share our commitment to community hiring.
Employer services include access to a diverse talent pool, support with coordinating and hosting hiring events, guidance on how to effectively coach and support new hires, and strategies to support job retention.
The Customer Information Representative is responsible for providing exceptional customer service at front desk reception, responding to client inquiries with warmth and professionalism, coordinating appointments, and assisting with client service navigation.
While this position is based at our North York Employment Centre, the successful candidate will also be required to travel to and work onsite at our York, Etobicoke, and Toronto Employment Centres, as assigned, to provide reception coverage when needed at those locations.
In addition to its primary customer service responsibilities, this role is also responsible for administering Employment Related Financial Supports (ERFS) and Brokered Incentive Agreements (BIA), including reviewing, processing, tracking, and maintaining supporting documentation in accordance with program and funder requirements.
This position requires exceptional customer service and administrative skills, as well as the ability to confidently manage busy reception environments, maintain a high standard of customer service and professionalism, and accurately perform detailed administrative responsibilities with strong attention to detail, organization, and accuracy.
Position Type:Full-time (37.5 hours per week) one-year contract with excellent potential for permanency.
Starting Salary:The starting annual salary for this position is $45,000.00 (or $46k if the successful candidate holds a master’s degree, full bilingualism in French, or full proficiency in Sign Language).
Base Location and Travel Requirements:This position is primarily based at our North York office (Lawrence Ave. W. & Allen Rd.) and requires regular travel to our York (Weston Rd. & Lawrence Ave. W.), Etobicoke (Islington Ave. & Hwy. 401), and Toronto (Yonge St. & St. Clair Ave.
E.) locations to provide…
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