Hybrid Customer Experience Specialist

Position: Hybrid Customer Experience Specialist Role
Elevate your career as a Customer Experience Specialist at Manion, contributing to a supportive community. This hybrid position involves assisting Plan Members through phone, email, and live chat.

At Manion, we prioritize trust and collaboration. With two days in-office and three remote, this role places you at the forefront of customer service, enabling you to provide essential information regarding plan coverage and claims while ensuring all inquiries are met with expert assistance. You will receive thorough training to ensure your success.

Key Responsibilities:

• Serve as the first point of contact for Plan Members

• Deliver accurate information regarding coverage and claims

• Handle difficult inquiries with a positive approach

• Foster a collaborative team environment focused on solutions

• Provide timely and helpful communication to customers

Requirements:

• Minimum 2 years in a customer service setting

• Proficient communication skills in English

• Post-secondary academic background

• Strong ability to multitask and manage time

• Experience with customer service technology

Contribute your skills and passion for customer service to enhance the experience for all Plan Members at Manion.
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