Customer Success Representative in Fintech

Elevate customer relationships in a thriving fintech company as a Senior Customer Success Representative based in Toronto. You'll provide top-notch support to SMB customers, ensuring a seamless experience.

In this fully onsite role, you will be the key contact for Small and Medium Business customers. With over a year of experience in Customer Success or similar fields, your focus will be on proactive communication and high-quality support. Expect to troubleshoot customer issues effectively and enhance the customer journey through cross-team collaboration.

Key Responsibilities:

• Act as primary contact for SMB customer support

• Respond to inquiries via phone, email, and support platforms

• Troubleshoot issues and coordinate with internal teams

• Collaborate with Growth and cross-functional teams for customer success

• Contribute to improving support processes and documentation

Requirements:

• 1+ years in Customer Success or similar role

• Strong written and verbal communication skills

• Proficient in customer support tools like Intercom

• Experience in SaaS or fintech preferred

• Ability to manage multiple priorities effectively

Bring your expertise in customer relations and problem-solving to enhance the success of SMB clients.