Customer Success Manager at Abnormal AI

Elevate customer satisfaction as a Customer Success Manager at Abnormal AI. Focus on onboarding, adoption, and delivering measurable outcomes while engaging with customers.

At Abnormal AI, you will serve as the main liaison, driving strong relationships with customers and aligning business goals.

Your role requires strategic planning, identifying opportunities, and managing customer health to ensure value delivery throughout the lifecycle. Cross-functional collaboration is key to resolving issues and enhancing product adoption.

Key Responsibilities:

• Build strategic customer relationships across various organizational levels

• Deliver business reviews to demonstrate ROI and success metrics

• Tailor recommendations based on industry and challenges faced

• Promote key features and provide ongoing user education

• Monitor customer health and manage escalations effectively

Requirements:

• 5+ years of experience in enterprise SaaS with 3+ in Customer Success

• Proven track record managing large customer portfolios and relationships

• Strong communication and organizational skills

• Proficiency in CRM tools like Salesforce and Jira

• Technical knowledge of internet technologies and email security

Drive customer success while collaborating across teams and enhancing satisfaction in your role.