Bilingual Member Experience Advisor

** canfitpro – Bilingual Member Experience Advisor
**** About canfitpro
** canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals, canfitpro delivers accessible, quality education, certifications, conferences, trade shows, and membership services. canfitpro’s over 24,000 members include some of the world’s best fitness professionals, health club operators, industry suppliers, and fitness consumers.

Our passion is our purpose - canfitpro inspires fitness as a desired career and lifestyle to create positive change in the lives of others.
** Core Values, Purpose and Vision
** At canfitpro, we live and breathe our Core Values of
* Caring Community, Curiosity, Commitment, Customer Mindset, Contribution and Cultivate a Passion for Fitness*, and we are here for a

Purpose:

To inspire fitness as a desired career and lifestyle to create positive change in the lives of others. Our vision is aspiring to deliver accessible learning experiences to a global audience, making fitness and mental health a part of personal wellness for everyone.
** Job Overview
** This role is responsible for providing excellent service, experience, and guidance to canfitpro’s members and contact network through inbound and outbound sales and education. The successful candidate will sell, educate and service inbound and outbound contacts by phone, email, fax, and data processing.
** Key Responsibilities
** 1. Determine member needs, educate, and introduce solutions
* Provide accurate and complete information relating but not limited to canfitpro certifications, events, products, and services
* Ensure delivery of excellent customer service through fast and accurate processing of member inquiries, while effectively managing large volumes of incoming calls
2. Identify and assess customer’s needs to achieve client satisfaction and retention  
* Handle complaints, provide appropriate solutions and alternative within the time limits and follow up to ensure resolution
* Maintain knowledge of company products, services and events in order to promote course and event registrations
3. Meet personal/team productivity targets and call handling quota
4.  Ability to create and develop strategies to build relationships with potential business members
5. Maintain knowledge of company products, services, and events in order to promote courses and event registrations
6. Assists in the translation of French certifications, courses and other projects as needed.
** Communication/Business Relationships
**** Internal (within the Organization)
** Contacts:
Finance, Certification Experience and Events Experience Purpose of Communication:
* Finance:
To ensure correct invoicing and pricing and submit refund requests.
* Certification

Experience:

To confirm any cancellations of certification programs. Requests and receive documentations on new and upgraded course context, and materials, and seek explanations of any issues relating to certifications
* Events

Experience:

Ensure correct pricing and event information is up to date, and request any assistance relating to Events
** External (outside the Organization)
** Contacts:
Members, Potential Members, and Business Members Purpose of Communication:
To provide insight on certifications, certification renewals, and potential partnerships with Business Members
** Education
* * Minimum

Required:

High School Diploma and/or some University or College Education
** Work Experience
** Minimum

Required:

1-3 year of customer service experience
** Knowledge, Skills & Abilities
** Minimum

Required:

* French/English Bilingualism
* Basic use of Microsoft Office
* Experience with multi-tasking, working independently and as a part of a team
* Effective organizational and time…