Customer Service Associate in B2B Environment

Transform customer care experiences as a Customer Care Associate. This role emphasizes both customer service excellence and efficient order management.

In your role as a Customer Care Associate, you will respond to inquiries, process orders, and coordinate delivery with a focus on customer satisfaction in a B2B environment. Collaborating closely with various teams is essential for ensuring timely and accurate order fulfillment. You will play a key role in building strong customer relationships via effective and professional communication.

Key Responsibilities:

• Answer phone and email inquiries promptly

• Accurately process and manage customer orders

• Monitor and update order statuses

• Coordinate with internal teams for delivery schedules

• Maintain thorough records of customer interactions and orders

Requirements:

• Minimum 2 years in customer service roles required

• Education in Business Administration or related fields preferred

• Experience in a manufacturing or distribution setting is a plus

• Strong written and verbal communication abilities

• Proficient in Microsoft Office applications

Leverage your customer service skills and contribute to efficient order management with our dedicated team.