Unilingual and Bilingual Engagement Specialist; Call Center

About Kingsdale Advisors

With offices in Toronto and New York, Kingsdale Advisors is a leading shareholder services and advisory firm, recognized for handling the largest and most high‑profile contested shareholder meetings and major transaction events. Since 2003, we have been trusted by public companies across North America to engage shareholders and drive the success of shareholder‑driven meetings and transactions. Our multidisciplinary team specializes in strategic and defensive advisory, governance and proxy analytics, communications, and voting analytics.

The Engagement Specialist is responsible for providing exceptional service to clients' shareholders, ensuring the successful execution of various mandates (e.g., annual shareholder meetings, mergers, tender offers, contested meetings). You will develop expertise in financial terminology and the proxy voting process (proxy solicitation) and corporate actions process (corporate actions events).

Key tasks include outreach to shareholders providing direct support to facilitate informed decision‑making. Engaging shareholders by providing end‑to‑end support for proxy voting and corporate actions events, including control number assistance and vote capture, guiding shareholders and noteholders through corporate action events, including tender offers, consent solicitations, and note holder voting and completing documentation or electronic processes for participating in corporate action events.

• Contract:
  
  Till 31 Dec, 2026
• Location:
  
  Office‑based, with all necessary equipment (including a laptop) provided
• Shifts:
  
  Day and evening shifts are assigned based on candidate qualifications and business needs, operating between 8:00 AM and 11:00 PM EST on weekdays and 10:00 AM to 7:00 PM EST on Saturdays, with flexibility to work Sundays as required. Shifts are up to 8 hours per day, with potential overtime
• Hourly rate: $18 to $25 per hour

• This role is ideal for strong communicators and critical thinkers, who maintain professionalism, diplomacy, and efficiency when engaging in challenging situations in a call center capacity
• Additionally, this role is suited to candidates who are adaptable, motivated, and eager to build their careers in the dynamic, specialized field of proxy solicitation. Kingsdale supports the growth of individuals who are committed to developing their skills and advancing professionally
• We are seeking both unilingual English‑speaking candidates and bilingual candidates fluent in both English and French (Quebecois preferred)

• Lead outbound calls to key shareholders and manage multichannel communication (inbound, outbound, email, chat, SMS)
• Effectively explain proxy concepts and corporate action mandates to shareholders
• Provide exceptional service, assisting shareholders with voting, acting as an information agent, and supporting corporate action events
• Communicate tailored messages based on each client's needs
• Document call details per standard operating procedures and report on gathered intelligence as required
• Meet or exceed call center KPIs, including focus on call quality targets
• Report client issues or concerns that could impact the mandate to the manager immediately
• Conduct research to locate contact information for shareholders
• Take on other duties as assigned to ensure successful outcomes for clients

• Strong verbal and written communication skills, with the ability to explain complex proxy voting and corporate action concepts clearly and professionally to diverse shareholders.
• Demonstrated experience in client service, call‑center environments, investor relations, or shareholder engagement,…