Senior Customer Success Manager

Position: Senior Customer Success Manager at Terminal
Drive innovation in customer success as Terminal's Senior Customer Success Manager in Toronto.

Your role will be critical in advancing enterprise account activations and fostering customer loyalty.

In this crucial role, you will lead the customer journey from contract signature to successful activation. Collaborate within a dedicated pod to establish structures for success while ensuring customer alignment across various departments. Your ability to create effective systems will influence all future CSMs and drive our company’s foundational growth.

Key Responsibilities:

• Oversee time-to-value from contract to production

• Cultivate customer activation and value realization

• Lead structured success planning and account reviews

• Ensure seamless communication and stakeholder alignment

• Develop an enduring customer success playbook

Requirements:

• Extensive experience in enterprise customer success at technical companies

• History of managing complex stakeholder relationships

• Solid understanding of operational requirements in data systems

• Clear and concise communication skills with executives

• Proactive and urgent in driving customer success initiatives

Join Terminal to redefine customer engagement and success in the commercial fleet sector.