Customer Success Manager at Litmus

Drive client success and satisfaction as a Customer Success Account Manager with Litmus. Focus on building strong relationships, optimizing renewals, and ensuring customers maximize their platform value effectively.

In this influential role, you'll manage assigned customer accounts, overseeing their health and retention strategies. You'll coordinate closely with Sales and other teams to facilitate onboarding and handle any incidents or requests seamlessly. Your expertise in customer engagement will be vital in maximizing the value clients derive from Litmus's innovative data solutions.

Key Responsibilities:

• Nurture relationships and ensure ongoing customer success

• Facilitate onboarding and resource provisioning

• Manage escalation processes for customer support

• Conduct customer health assessments and assessments

• Execute renewal processes and maintain billing accuracy

Requirements:

• 7 to 12 years of experience in customer engagements

• Strong skills in communication and organization

• Negotiation and upselling acumen

• Ability to work across multiple internal functions

• Experience with Salesforce or similar CRMs

Leverage your skills in customer program management to foster strong partnerships at Litmus, enhancing successful outcomes for all clients.