Turo Executive Support Associate Bilingual

Become a Bilingual Executive Support Associate II at Turo, driving impactful resolutions across North America. This hybrid position focuses on managing escalated issues with dual-language support in English and French.

As part of Turo's successful Executive Support team, you will confront complex and sensitive cases, advocating for both hosts and guests. With over three years in customer support, you will handle inquiries related to billing, vehicle damage, and policy interpretation while collaborating with multiple internal teams to drive effective solutions.

Key Responsibilities:

• Manage high-impact host and guest escalation cases

• Act as a language advocate for Quebec policies

• Offer empathetic support in urgent customer interactions

• Analyze customer issues to pinpoint improvement areas

• Stay updated with evolving tools and company policies

Requirements:

• Minimum 3 years in high-level customer support

• Fluent in English and French with strong communication

• Natural problem solver with emotional intelligence

• Familiarity with customer service platforms like Kustomer

• Highly organized, detail-oriented, and collaborative

Elevate customer experience through your expertise at Turo in a supportive and adaptive workplace.