FIRST Bilingual Client Service Expert

Contribute to FIRST Insurance Funding of Canada's success as a Bilingual Client Service Specialist. This dynamic hybrid role allows you to connect with brokers and clients by providing timely and professional support.

Reporting to the Bilingual Client Service Manager, your primary responsibility will be to serve as the initial contact for client inquiries in both French and English. Your background in customer service and strong communication skills will help you resolve issues efficiently while maintaining high customer satisfaction. You will play a vital role in sharing client insights to improve our services continuously.

Key Responsibilities:

• Deliver top-tier service to clients and brokers

• Manage inquiries via email and phone efficiently

• Document all client interactions with precision

• Identify and escalate unresolved issues

• Provide navigation support for First Insite web platform

Requirements:

• 3-5 years of relevant customer service experience

• Strong verbal and written skills in French and English

• Excellent organizational and prioritization abilities

• Familiarity with Microsoft Office tools

• College or University Degree

Become integral to our exceptional client experience and innovation at FIRST Canada.