Member Experience Concierge - Shift

Member Experience Concierge - Opening Shift (Full-Time)

Job Category: Guest Services

Requisition Number: MEMBE
003311

• Posted :
  August 3, 2026
• Part-Time

Showing 1 location

Toronto, ON , CAN

• Pay or shift range: $23 CAD to $24 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Must be available to open - scheduled hours: 4:30AM–12:30PM, with some weekend coverage potentially required from 5:30AM–1:30PM.

At AVANT, we are setting the standard for what it means to train and recover at the highest level.

Our commitment extends beyond fitness solutions—we craft elite, performance-driven experiences that push boundaries. We are seeking a Member Concierge to be the first and lasting impression of our club, ensuring every member interaction reflects the sophistication and excellence of our brand.

This is not a passive guest services role—it is a high-impact, member-facing position for someone who thrives on connection, hospitality, and precision. Every touchpoint with a member is meaningful, intentional, and exceeds expectations. If you're driven to create a luxury fitness experience designed for those who demand more and refuse to settle, we want you.

About AVANT by Altea

AVANT is a members-only club for those who demand more and refuse to settle. A performance-driven ecosystem where cutting-edge training, science-backed recovery, and personalized wellness strategies come together seamlessly. AVANT is designed for peak potential, long-term vitality, and results that last.

Who You Are

AVANT team members embody the following core values. If these do not resonate with you, this role is not the right fit.

• You’re an A-Player – You take pride in excellence. You deliver a concierge-level experience with confidence and warmth.
• You’re Coachable – You thrive in a team-first environment, embracing feedback and consistently improving.
• You Have a Passion for Results – You anticipate member needs before they arise and take proactive action.
• You Understand the Why – Every interaction is an opportunity to create an exceptional experience.
• You Solve Issues Before They Become Problems – You anticipate challenges and handle them with precision and efficiency.
• You Believe in Process – Structure and consistency elevate the member experience, and you thrive in a well-defined system.
• You Execute with Discipline – You follow through. You set goals, hold yourself accountable, and ensure every interaction leaves a lasting impression.

What You’ll Do:

• Be the Face of AVANT – Greet, assist, and engage members with a world-class standard of service.
• Deliver an Elevated Experience – Anticipate member needs, provide personalized assistance, and ensure seamless operations at the front desk.
• Master the Services – Be fluent in all offerings and amenities, guiding members through training programs, recovery solutions, and membership inquiries with expertise.
• Support Sales and Retention – Assist in membership sign-ups, tours, and renewals, ensuring every interaction strengthens member loyalty.
• Maintain Facility Excellence – Conduct regular walkthroughs to uphold AVANT’s impeccable standards, ensuring every detail reflects our commitment to luxury.
• Optimize the Service Desk Experience – Oversee operations at the member services desk, ensuring efficiency, organization, and proactive solutions.
• Prepare and Serve Premium Smoothies and Coffees – Craft high-quality beverages with precision and care, adding to the elevated member experience.
• Solve and Evolve – Approach challenges with creativity and a commitment to continuous improvement.
• Elevate Member Engagement – Cultivate relationships, creating a…