Customer Service Associate Leader at SPS
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-09-16
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
This leadership position focuses on delivering top-notch customer service by guiding and supporting your team. You will address complex inquiries, monitor service quality, and assist with daily operations to meet productivity goals.
Your role is crucial in coaching your team and ensuring compliance with service policies.
Key Responsibilities:
• Deliver professional customer service experiences
• Resolve customer issues and escalated complaints
• Provide day-to-day guidance and training for the team
• Track performance metrics for continuous improvement
• Prepare service reports and maintain operational records
Requirements:
• High school diploma required, higher education preferred
• 2-4 years of prior customer service experience
• Leadership experience is highly desirable
• Strong communication and interpersonal abilities
• Competency in CRM systems and Microsoft Office
Elevate service standards and performance as a leader at SPS.
Position Requirements
10+ Years
work experience
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