Bilingual Client Services Coordinator

We’re looking for a bilingual (French/English) Client Success Coordinator to support our agency client on their national retail client. This is a highly collaborative, fast-paced role ideal for someone with a background in customer service, account coordination, or project coordination who thrives in a structured environment and enjoys supporting both clients and internal teams.

• Monitor phone lines and shared inboxes to manage communications with Owners, Operators, and Store Managers
• Respond to inquiries related to customer profiling, monthly merchandising kits, upcoming programs, and shipping updates
• Provide timely, clear, and professional support across both French and English

• Monitor SKU performance and flag items that are not selling
• Maintain and update store directories and internal documentation
• Assist with placing and processing print orders through an internal web portal

• Work closely with Warehouse, Account Management, and Production teams on ongoing initiatives and special projects
• Help ensure smooth execution of retail programs and internal processes

• Fully bilingual in French and English (reading, writing, and speaking)
• Experience in customer service, account coordination, or project coordination
• Strong communication skills with a "customer-first" mindset
• Highly organized with strong attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Comfortable working cross-functionally with multiple stakeholders

• Positive and solutions-oriented
• Calm under pressure
• Proactive and reliable
• Strong sense of ownership and accountability

If you’re someone who enjoys supporting clients, solving problems, and keeping things running smoothly behind the scenes, we’d love to hear from you.