Perkopolis Bilingual Customer Service Agent

Expand your career as a Bilingual Customer Service Agent with Perkopolis in Toronto. Deliver excellent support while becoming a linchpin for our customer community, working three days in-office.

You will assist customers in both French and English, managing inquiries and ensuring resolutions through effective communication. This role emphasizes optimizing the customer experience and collaborating with various internal teams to enhance services. Join us Monday through Friday and take part in our vibrant team culture!

Key Responsibilities:

• Learn and master all aspects of Perkopolis services

• Assist customers via phone, email, and chat platforms

• Maintain meticulous records of customer tickets

• Evaluate and escalate issues as necessary

• Build collaborative relationships with internal teams

Requirements:

• At least 3 years of customer service experience

• Fluent in French and English, both oral and written

• Familiarity with Zendesk software preferred

• Strong communication skills and problem-solving abilities

• Organized, analytical, and customer-centric mindset

Your bilingual talents will be pivotal in delivering high-quality support and satisfaction at Perkopolis in Toronto.