Bilingual Associate, Service - Advice Centre

Job Description

What is the opportunity?

You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.

What will you do?

• Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers

• Respond to email inquiries related to their policies by both owners and brokers

• Provide insurance assistance to clients based on their needs

• Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner

• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessary

• Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers

• Use procedures effectively and seamlessly during calls

What do you need to succeed?

Must-have

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients

• Excellent oral and written communication skills

• Strong attention to detail and problem resolution skills

• Ability to navigate between multiple systems

• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients

• Ability to work independently in a structured environment, with proven time management, organizational skills

• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice-to-have

• Knowledge of insurance products & policies (Life and Health)

• Call centre experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your business and career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity lified applicants may be contacted to review their resume in more detail.

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Note: Applications will be accepted until 11:59 PM on the day prior to the Final date to receive applications date above

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At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core…