Hybrid Bilingual Customer Service Professional

Join the Retirement Services Team as a Bilingual Spanish Customer Service Professional in a hybrid role with Manulife. Provide exceptional customer support to enhance the experience of 401(k) participants.

In this full-time role, you will manage inbound calls and assist participants with account transactions and information requests. Your bilingual fluency will be critical as you help customers navigate their retirement options and ensure every inquiry is met with proficiency and care. Successful candidates will thrive in this collaborative environment focused on delivering quality service.

Key Responsibilities:

• Respond to participant inquiries with empathy and accuracy

• Process investment changes, account updates, and withdrawals

• Clearly explain retirement account information to participants

• Assist clients with necessary documentation and next steps

• Recommend solutions that resolve issues swiftly

Requirements:

• Bilingual in English and Spanish with strong communication skills

• At least two years in a customer service role

• Proven ability to manage complex customer requests

• Excellent digital navigation skills

• Strong attention to detail and organizational abilities

Bring your bilingual expertise to Manulife and help clients navigate their retirement journeys successfully.