Customer Experience Specialist; Hybrid

At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.

As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we’re proud to lead with purpose and impact.

Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first.

We care. You benefit.

Your Role at Manion

As a Customer Experience Specialist, you will serve as the first point of contact for Plan Members and their healthcare providers, primarily via phone, email, and live chat. This is a hybrid position, with two days per week in the office and three days remote, and the option for overtime. Your primary responsibilities will include providing plan coverage information, explaining claims processes, and supporting customer inquiries to create a smooth, positive experience.

Our office locations are in Woodbridge and Etobicoke, ON, and our contact center operates Monday to Friday, between 8:00 AM and 7:00 PM.

What to Expect

In your first three months, you will go through training in a virtual environment, covering all the processes, products, and procedures necessary to become a subject matter expert in your new role. You will have a dedicated trainer and leadership support to ensure you receive the proper training as you enter a new industry.

What You Will Do

• Advocate for our Plan Members and excel in delivering exceptional service
• Manage multiple priorities efficiently while remaining focused and composed
• Remain positive and professional, even after difficult interactions
• Contribute to a collaborative, solutions-focused environment as a team player
• Handle inquiries confidently and provide clear, accurate, and helpful responses

What You Bring to the Team

• Excellent communication in English, both spoken and written
• 2+ years of experience in a customer-facing or call center environment
• Post-secondary education
• Excellent multitasking and time management abilities
• Tech-savvy, with comfort using a variety of customer service software and systems
• Able to work independently and within a team environment
• Previous participation in an employee group benefits plan

What You Will Get

• Comfortable compensation and benefits.
• Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
• Benefit from flex days to maintain a healthy work-life balance.
• Engage in wellness programs to support your well-being.
• Grow your skills and knowledge through our employee education program.

Your Compensation

At the time of this posting, the estimated pay for this position is $45,000-$49,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards and benefits, that we proudly offer.

Why Join Manion?

At Manion, you’re more than an employee, you’re a valued member of a community that believes in support, respect, and meaningful connection. We put your well-being and growth front and center:

Beyond a competitive salary, you’ll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.

You’ll also have access to wellness support,…