Support Agent Roam Subscribers

Position: Support Agent for Roam Subscribers
Navigate customer interactions and support Roam subscribers as a Support Agent located in Etobicoke. Your focus will be on delivering a remarkable experience to every customer who reaches out.

At Roam, you’ll be part of a fast-growing automotive service that values extreme ownership. As a Support Agent, your primary tasks will involve responding to inquiries, managing appointments, and acting as the liaison for customer needs.

Your role will significantly impact their journey with us.

Key Responsibilities:

• Address customer inquiries promptly across multiple channels

• Confirm and schedule service appointments for vehicle needs

• Document customer concerns and service histories accurately

• Analyze customer feedback and recommend improvements

• Assist with reporting and continuous improvement efforts

Requirements:

• 1-2 years in a customer service environment

• Exceptional written and verbal communication skills

• Strong attention to detail and quick adaptability

• Experience with customer service software like Zoho

• Proactive approach with a commitment to service excellence

Support Roam’s mission to create better car access while ensuring outstanding customer satisfaction.