Concierge - Bilingual Advisor; French
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- Bilingual Advisor (French) role at Aritzia
Join to apply for the Concierge
- Bilingual Advisor (French) role at Aritzia
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This range is provided by Aritzia. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeCA $21.00/hr - CA $21.00/hr
Direct message the job poster from Aritzia
Have an eye forstyle? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Toronto, ON. to start September 22nd 2025. Apply today — your lifelong career in fashion might launch here.
THE TEAM
The mission of the Concierge Division is to connect with and delight our clients.
THE OPPORTUNITY
Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.
We’re proud to offer industry leading wages starting at $21/hr. with unlimited growth potential at Aritzia.
You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.
THE ROLE
As a Bilingual Concierge Advisor, you will:
- Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and English
- Sell clothes and earn client confidence through unparalleled styling expertise
- Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
- Meet and exceed established performance targets
THE QUALIFICATIONS
The Bilingual Concierge Advisor has:
- The ability to communicate effectively in English (written and verbal) and French (written and verbal)
- French as first language is preferred
- Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2
- The passion for providing world-class client service and building long lasting client relationships
- An aspirational sense of individual style
- The desire to thrive on a high-performance team
- The commitment to learn and apply Aritzia’s values and standards
- The aptitude for learning and navigating diverse technology systems
Retail, contact centre, customer service or hospitality experience is considered an asset.
THE LOGISTICS
As a Bilingual Concierge Advisor, you have:
- The ability to start late Monday September 22nd 2025
- The ability to work 30 hours per week for mandatory training in your first two weeks
- Training is scheduled Monday to Friday from 11 AM – 5 PM EST
- The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends)
- No extended time off from November through January during our peak sales events
Actual hours scheduled each week will depend on your availability and business volumes.
THE COMPENSATION
The starting wage for this position is $21/hr.
Bilingual Concierge Advisors receive an additional $1 per hour premium, recognizing the value of the advanced language skillset.
Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational work spaces, elevated employee perks and experiences - we provide it all.
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
- Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to…
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