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Genesis Guest Services Specialist
Job Description & How to Apply Below
Become a Guest Services Specialist at Genesis Downtown Toronto, where you turn inquiries into exceptional luxury experiences. Your communication skills will play a pivotal role in welcoming guests to our dealership.
As a Genesis Concierge & Service BDC Coordinator, you will be the face of our hotel-quality service. This role requires an aptitude for building relationships and understanding client needs while supporting operational excellence across various customer service channels.
Key Responsibilities:
• Act as the primary welcome point for arriving guests
• Handle inbound and outbound customer communications
• Schedule and manage service appointments efficiently
• Assist in providing guests with necessary care and updates
• Track lead activity and ensure client information accuracy
Requirements:
• High school diploma or equivalent minimum
• Strong, persuasive communication skills essential
• Proficiency in CRM systems and Microsoft Office required
• Prior experience in luxury retail or automotive services a plus
• Must be flexible to cover different shifts as necessary
Deliver outstanding service and create memorable experiences for guests by leveraging your skills at Genesis Downtown Toronto.
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