Luxury Retail Concierge Specialist Position

Join Harry Rosen as a Concierge Specialist to provide exceptional service in Toronto's luxury menswear market. Engage clients with personalized experiences and manage logistics seamlessly.

In this full-time role at Bloor St., your passion for luxury retail and customer service will be essential. You will navigate client inquiries, manage appointments, and oversee bar operations while maintaining high service standards. This role involves coordinating deliveries and supporting in-store events to enhance the client experience.

Key Responsibilities:

• Serve as the primary client contact at the store

• Field all incoming inquiries and provide tailored responses

• Ensure bar service meets luxury standards

• Organize special delivery logistics for clients

• Facilitate successful event activations and guest experiences

Requirements:

• 2–4 years of experience in a client-centric role

• Demonstrated excellence in customer service

• Strong interpersonal and multitasking abilities

• Willingness to work flexible hours, including weekends

• Attention to detail and proactive problem-solving skills

Help elevate Harry Rosen's service reputation and build lasting client relationships in luxury menswear.