Bilingual Customer Fulfillment Specialist
Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do. Join ANA VALDIVIESO's team as a Customer Fulfillment Specialist in Etobicoke, Ontario and help build a more sustainable future.
What’s in it for youTaking care of our people is in our nature - so you’ll enjoy:
Annual salary between $50,000 and $58,000
Profit sharing and an employee share purchase plan
A hybrid work model: 3 days in the office (Fixed, Mon/Tues/Thurs)
- Working hours:
10AM-6PM A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
An annual allowance to spend on goods and services of your choice
A yearly wellness program and employee assistance program
A collaborative, respectful, and people-centered workplace
As a Customer Fulfillment Specialist, you'll be the main point of contact for customers throughout the service lifecycle, ensuring a seamless experience from request to resolution. Working closely with Dispatch, Transportation, Sales, Billing, and Operations teams, you'll help deliver exceptional service while supporting operational efficiency.
Your scope includes:Acting as the primary contact for customers and managing inquiries, requests, and service-related issues from start to finish
Coordinating with internal teams to ensure services are delivered accurately, on time, and according to customer expectations
Managing customer accounts, service requests, and portal activities while maintaining accurate documentation and records
Resolving customer concerns and escalations through effective communication and problem-solving
Monitoring service delivery and proactively identifying opportunities to improve the customer experience
Maintaining data integrity within ERP, CRM, and customer management systems
Contributing to continuous improvement initiatives that enhance team efficiency and service quality
You're a natural fit for Customer Fulfillment Specialist if you have:
1 to 2 years of customer service, customer success, account coordination, or related experience in a fast-paced environment
Advanced bilingual communication skills in English and French, both written and spoken
Strong problem-solving abilities and a customer-first mindset
Experience working with ERP, CRM, customer portals, or other business systems
Exceptional organizational skills with the ability to manage multiple priorities and deadlines
A proactive approach, positive attitude, and ability to work collaboratively across teams
Strong attention to detail and a commitment to delivering high-quality customer service
If you bring the same care to who you are as to what you do, we'd love to meet you! Apply now and join our team as Customer Fulfillment Specialist in Etobicoke, Ontario.
Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.
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