Customer Success Manager - Enterprise Focus

Drive customer excellence for enterprise clients at Riverside as a Customer Success Manager in Toronto. Leverage your experience to enhance client adoption of our innovative AI platform.

In this critical role, you will be responsible for managing a portfolio of high-profile enterprise customers, providing strategic guidance and support to maximize their success with Riverside. You will lead business reviews, drive customer adoption, and ensure long-term retention and growth. Your collaboration with cross-functional teams will enable you to advocate for customer needs, influencing the direction of product enhancements.

Key Responsibilities:

• Develop and execute strategies for enterprise customer success

• Lead impactful business conversations and reviews

• Identify opportunities for client renewal and expansion

• Collaborate with Product and Marketing teams effectively

• Address customer inquiries and ensure seamless onboarding

Requirements:

• Over 5 years in customer success within SaaS

• Experience in a fast-paced startup culture

• Excellent problem-solving and analytical skills

• Strong written and verbal English communication

• Ability to manage multiple tasks and deadlines

Join Riverside’s team to drive customer success and innovation in content creation.