Director of Customer Success Strategy
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-09-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-17
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager
Job Description & How to Apply Below
As the Director of Customer Success Strategy, your focus will be on leading and scaling the Customer Success organization while aligning with other departments. You will ensure customers reach their desired business outcomes through adoption planning and strategic engagement with executive sponsors. Collaboration with global teams to enforce best practices in customer retention will be key.
Key Responsibilities:
• Scale the regional Customer Success organization effectively
• Create and execute strategies aligning with various departments
• Engage with executives on key accounts and renewals
• Develop Customer Success Managers for optimum performance
• Drive renewals and identify upsell prospects
Requirements:
• 10+ years in Customer Success or Account Management
• 5+ years in leadership experience
• Strong analytical and organizational skills
• Proven experience in leading change initiatives
• Excellent interpersonal communication skills
Emphasize your leadership to drive strategic customer outcomes and foster growth across global regions.
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