Customer Service Expert at DECIEM

Embrace a customer-centric role as a Customer Service Expert at DECIEM, home to The Ordinary and NIOD. This position supports customer interactions via phone, email, live chat, and social media.

DECIEM is searching for an empathetic and solution-focused individual who possesses strong problem-solving skills. In this role, you will address inquiries related to orders, payments, and technical difficulties while collaborating with cross-functional teams. Your ability to engage with customers and provide exceptional service will play a significant role in enhancing their experience.

Key Responsibilities:

• Provide empathetic support across multiple communication channels

• Act as the Tier 1 escalation point for complex issues

• Resolve inquiries on order fulfillment and payment processing

• Maintain accurate customer database and insights

• Collaborate with various departments to meet customer needs

Requirements:

• 1-2 years of experience in a Contact Centre environment

• Strong customer-facing and technical competencies

• Excellent time management and prioritization skills

• Strong written and verbal communication abilities

• Intermediate skills with Google Suite and Salesforce

Bring your expertise in customer service and problem resolution to elevate the DECIEM experience.