Toronto Senior Customer Success Specialist

Drive customer satisfaction at a fast-growing fintech company in Toronto as a Senior Customer Success Representative. You'll be pivotal in enhancing the experience for SMB clients and delivering top-level support.

As the primary post-sale contact, you will engage actively with clients, ensuring their needs are met consistently. With a minimum of one year experience in Customer Success or similar roles, you will contribute to creating exceptional client journeys and effective communication. This role requires managing multiple tasks efficiently while working closely with internal teams.

Key Responsibilities:

• Act as primary post-sale contact for SMB customers

• Handle inquiries through phone, email, and platforms

• Proactively troubleshoot and resolve customer issues

• Work with cross-functional teams to support customer success

• Suggest improvements to customer support processes

Requirements:

• 1+ years of relevant customer-facing experience

• Strong verbal and written communication skills

• Good problem-solving and critical thinking abilities

• Experience with tools like Slack and Google Workspace

• Familiarity with fintech products is advantageous

Leverage your customer success experience to help small and medium businesses thrive.