Onboarding Consultant - NAM

Want to be a part of a company that’s making a difference?

We’re a growing global tech company, with huge potential for curious and caring minds, committed to each other, to deliver solutions that protect people and the planet for future generations. Our team of experts are focused on creating meaningful impact and making a real difference for our customers.

Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.

Innovation: Trusted by over 11,000 customers, you’ll have the chance to work with industry experts and thought leaders, dedicated to driving positive change. We believe in fostering a trusting environment that empowers our team to grow, innovate, and succeed.

Growth: Connect commercial growth to personal growth opportunities. Benefit from a wide range of learning opportunities for ambitious professionals seeking development in a rapidly expanding sector.

We're on a mission to protect people and the planet by building and deploying transformative software. We need everyone's energy and commitment, regardless of region or rank, to make that mission a reality for millions more customers.

Our culture code, a set of principles that underpins our values, is our commitment to each other and working better together.

Join Eco Online and be part of a mission dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!

If you’re passionate about guiding customers through new technology and helping them, feel confident from day one, this role gives you the perfect platform to make an impact. As an Onboarding Specialist, you become one of the first people our customers meet. You help them understand how the system will support their organisation, remove barriers, simplify complexity, and build the foundations for long‑term success.

You’ll join a collaborative, innovative, and forward‑thinking team where challenging outdated processes is encouraged. We’re always looking for better ways to onboard, support, and empower our customers. If you enjoy autonomy, thrive on problem‑solving, and want to shape customer success from the very start of their journey, this is the role for you.

Customer Onboarding & Adoption

• Own the end-to-end onboarding experience, ensuring customers successfully implement and adopt the platform.

• Drive customer confidence and self-sufficiency through effective enablement and guidance.

• Deliver consistent, high-quality onboarding experiences that support customer success and retention.

Customer Portfolio Management

• Take full ownership of an assigned customer portfolio, managing progress, outcomes, and customer satisfaction.

• Effectively manage onboarding timelines, deliverables, risks, and customer expectations across multiple concurrent projects.

• Ensure all onboarding activities are accurately documented and tracked.

Customer Success & Growth

• Identify risks, challenges, and barriers to adoption early, working proactively to drive successful outcomes.

• Support customer retention through strong stakeholder engagement and issue resolution.

• Identify and elevate opportunities for additional Professional Services, product adoption, or account growth.

Product Expertise & Continuous Improvement

• Maintain and expand knowledge across the product suite to provide trusted guidance and best‑practice recommendations.

• Gather customer feedback and insights to support product enhancement and service improvements.

• Contribute to the continuous improvement of onboarding processes, documentation, and delivery methodologies.

Cross-Functional Collaboration

• Partner effectively with…