Director Customer Service at Gulf

Position: Director Customer Service at Great Gulf
Lead customer service excellence at Great Gulf as a Director, with a strong focus on low-rise residential communities in Toronto. Craft an exceptional homeowner journey.

In this influential position, you will guide the Customer Care team and ensure consistent service across the homeowner experience, from anticipation to resolution. Your efforts in aligning construction and customer care will foster high-quality living environments and satisfaction. Your leadership will make a direct impact on homeowner relations and operational excellence.

Key Responsibilities:

• Develop and guide the Customer Care team

• Oversee customer journey and performance metrics

• Manage escalations and warranty compliance

• Collaborate with various internal departments

• Optimize systems for improved efficiency

Requirements:

• 10+ years in customer care/warranty management

• 5+ years in a leadership capacity

• Extensive knowledge of low-rise residential processes

• Strong background with TARION procedures

• Ability to visit multiple sites as necessary

Enhance homeowner satisfaction and quality assurance at Great Gulf in Toronto as you lead the customer service strategy.