Customer Success Leader

Position: Customer Success Leader at Auvik
Become a Customer Success Leader at Auvik, guiding a team devoted to ensuring client satisfaction and product engagement. Help our Corp IT customers thrive by fostering strong, lasting relationships.

As the Manager of Customer Success, you will oversee a dedicated team of professionals striving for excellence in client interactions.

Your role involves coaching team members on identifying risks, managing renewals, and orchestrating upsell strategies. Collaborating with cross-functional teams is essential for implementing effective customer solutions that enhance retention and growth.

Key Responsibilities:

• Ensure accountability for upsell and retention performance

• Coach team in uncovering growth and renewal opportunities

• Lead customer discussions and escalations effectively

• Track customer health and team performance metrics

• Mentor team members on engagement strategies and techniques

Requirements:

• Extensive management experience in customer success roles

• Proven track record in sales or account management

• Strong skills in renewal management and customer engagement

• Excellent verbal and written communication abilities

• Familiarity with CRM platforms, particularly Salesforce

Empower your team at Auvik to achieve remarkable customer success and satisfaction.