Bilingual Customer CARE Representative
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Lincoln Electric
Full Time
position
Listed on 2026-09-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, CRM Systems & Management
Salary/Wage Range or Industry Benchmark: 38799 - 58199 CAD Yearly
CAD
38799.00
58199.00
YEAR
Job Description & How to Apply Below
Bilingual Customer CARE Representative
Location:
Toronto - 179 Wicksteed
Employment Status:
Salary Full-Time
Function:
Customer Experience
Pay Range: ($38,799.00 - $58,199.00
)
Target Bonus: %
Req :
30035
About the Role
We are looking for a customer‑focused Bilingual Customer Care Representative to join our Customer Care & Distribution team. In this role, you will be at the center of the customer experience—supporting customers from order placement through issue resolution. You’ll take ownership of customer interactions, partner cross‑functionally, and help deliver a consistent, high‑quality experience that drives satisfaction and loyalty.
If you’re detail‑oriented, solutions‑driven, and thrive in a fast‑paced environment, this role offers the opportunity to make a meaningful impact every day.
What You’ll Do
Deliver an Exceptional Customer Experience
Serve as a primary point of contact for customers via phone, email, and case management toolsOwn customer inquiries from first contact through resolution, ensuring timely and accurate outcomesCommunicate proactively and professionally regarding order status, changes, and delivery expectationsManage Orders & Customer Requests
Process customer orders accurately using Esker and SAP, meeting same‑day entry expectationsReview orders for accuracy, availability, and credit status, resolving issues to avoid shipment delaysSend order confirmations and updates to ensure clarity and confidence for customersSolve Problems & Build Relationships
Investigate and resolve issues related to credit holds, returns, and order discrepanciesManage product returns in accordance with company policy, including issuing RMAs and completing follow‑upSupport customers with discontinued products by identifying alternatives or partnering with Sales and Technical teamsCollaborate & Improve
Work closely with Sales, Logistics, Finance, and Technical teams to improve first‑contact resolutionContribute ideas that enhance processes, efficiency, and customer satisfactionParticipate actively in team meetings, coaching sessions, and performance discussionsHow Success Is Measured
Customer Satisfaction (CSAT) and/or Net Promoter Score (NPS)First Contact Resolution (FCR)Order accuracy and on‑time processingSLA compliance for response and resolution timesReduction in repeat inquiries and order reworkWhat You Bring
Education & Experience
High school diploma required; post‑secondary education preferred or equivalent experience3–5+ years of experience in customer service, order management, or a call‑center environment preferredSkills & Capabilities
French language – oral and written requiredStrong customer‑first mindset with excellent communication and problem‑solving skillsAbility to effectively manage multiple priorities in a deadline‑driven environmentHigh attention to detail and accountabilityTechnology Skills
Experience with CRM and ERP systems such as Salesforce, SAP, and EskerProficiency in Microsoft Teams, Outlook, Excel, and WordComfortable working with phone systems and digital service platformsWhy Join Us
Be part of a collaborative, customer‑centric teamMake a measurable impact on customer experience and business outcomesOpportunities to learn, grow, and contribute to continuous improvement
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