Temporary Customer Service Representative - Hullmark Centre; Morning Shift

Temporary Customer Service Representative
- Hullmark Centre (Morning Shift)

Final date to receive applications: 21 September 2026

Department: Operations
- Field(OPS
001)

Employment Type: Seasonal
- Full Time

Location: I9- YONGE ST N

Reporting To: Location Manager

Compensation: CA $18.97 / hour

Location: Lot 56- 4789 Yonge Street (Hullmark Centre)
Start Date: September 17, 2026
End date: October 30, 2026
Shift: Monday - Friday / 8:00am - 3:00pm

** Changes may be made to this schedule are subject to operational requirements.

Deadline: Monday, September 21st, 2026,at 5:00pm
This is an internal position for all UFCW Impark employees.

At Reimagined Parking, we believe great people drive great results. That's why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience.

The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

• Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders
• Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards
• Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy
• Support customer retention by delivering consistent, high-quality service experiences
• Assist customers with account setup, maintenance, and web-based platform navigation
• Process customer transactions, including new account sign-ups, updates, and cancellations
• Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes
• Ensure all customer interactions and transactions are properly documented in CRM systems
• Provide branch, lot, and account maintenance support
• Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism
• Complete after-call work and required documentation promptly
• Monitor and respond within established service level agreements (SLAs)
• Maintain data integrity through accurate data entry and system updates
• Communicate and enforce company policies, procedures, and parking regulations
• Stay current with changes to workflows, policies, and product offerings
• Utilize available resources such as internal knowledge bases, policies, and training materials
• Assist team members with troubleshooting and issue resolution
• Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads
• Support supply order preparation and submission for parking locations
• Maintain deliverable calendars to ensure deadlines are met across departments

• Strong communication skills (verbal and written) with excellent phone etiquette
• Demonstrated ability to manage multiple priorities in a structured, fast-paced environment
• High attention to detail with strong data entry accuracy
• Critical thinking and problem-solving skills with sound judgment
• Ability to handle customer concerns professionally and effectively resolve conflicts
• Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.)
• Self-motivated, adaptable, and team-oriented with a strong work ethic

• High School Diploma or GED equivalent
• Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred
• Must be at least 18 years of age
• Must successfully pass a…