Customer Service Manager
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-09-21
Listing for:
Galderma
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
This role entails leading a team to ensure effective management of the entire order-to-cash workflow, while building solid relationships with customers and colleagues. You will guide best practices, enhance employee retention, and analyze performance metrics to achieve higher customer satisfaction. Collaboration with multiple departments will be essential in meeting operational goals.
Key Responsibilities:
• Oversee Customer Service team performance and development
• Ensure timely and accurate order management execution
• Analyze service level agreements and trends
• Handle escalated customer issues efficiently
• Align with management on compliance and process standards
Requirements:
• Bachelor’s degree in a relevant field
• 5+ years in customer service; supervisory experience required
• Experience with Oracle and Salesforce systems
• Strong leadership and communication skills
• Ability to adapt in a fast-paced work environment
Enhance the customer experience and drive results at Galderma through your expertise in customer service management.
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