Customer Service Representative - North York

Adecco is currently hiring a full-time Customer Service Representative to join our client's dynamic and fast-growing team in Toronto, ON. This role is ideal for someone who is tech-savvy, customer-focused, and excels in a fast-paced environment. You will deliver high-quality customer support, troubleshoot platform issues, and contribute to improving processes, documentation, and overall customer experience.

• Pay Rate: $20.00 - $22.00/hour (based on experience)
• Location: Toronto, ON
• Schedule: Schedules will be Sunday to Thursday or Tuesday to Saturday (Monday-Friday: 9:00 AM - 9:00 PM ET; Saturday-Sunday: 9:00 AM - 6:00 PM ET)
• Job type: Temporary | Full-time
• Vacancy Status: This posting is for an existing vacancy.

• Paid weekly accurate and on time
• Strong health and safety programs
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

• Customer Support:
  Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
• Troubleshooting:
  Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them.
• Platform Expertise:
  Understand the products and services inside out to educate users on best practices.
• Account Reviews:
  Monitor flagged accounts for suspicious behaviour and escalations as needed.
• Advocate for Client needs:
  Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform.
• Documentation & System Development:
  Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs.
• Continuous Improvement:
  Identify and implement opportunities to enhance the customer experience.
• Special Projects:
  Support strategic initiatives aimed at refining customer engagement and satisfaction.

• Proven success in client relationship management.
• Strong ability to multitask and meet deadlines in a fast-paced environment.
• Availability between:
  Monday-Friday: 9:00 AM - 9:00 PM ET;
  Saturday-Sunday: 9:00 AM - 6:00 PM ET
• Exceptional verbal and written communication skills.
• Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
• Customer-first mindset with a positive, solutions-oriented attitude.
• A proactive problem solver who takes initiative and sees tasks through to completion.
• Ability to be in the office at our downtown Toronto office 5 days a week.
• Flexibility to work a variety of rotating shifts, including evenings and weekends.
• Must be legally eligible to work, and reside in Canada.

We encourage applications from individuals of all backgrounds and identities.

At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters.

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