Investments-Focused Customer Service Representative

Elevate your career as a Customer Service Representative at TEKsystems, where you'll assist clients with investment queries. This onsite contract position in Toronto includes a comprehensive training schedule.

In this role, you will be pivotal for customers reaching out to a top-tier bank for wealth management and investments. Your primary responsibilities will entail addressing inquiries and ensuring top-tier customer satisfaction through effective communication. This contract-to-hire opportunity allows you to leverage your financial services experience in a dynamic contact centre environment.

Key Responsibilities:

• Resolve customer inquiries received by telephone and email

• Use judgment to manage complex customer requests

• Support contact centre efficiency by following policies

• Identify cross-selling opportunities with a customer-focus

• Foster a positive team culture through active participation

Requirements:

• 2-4 years of customer service experience in finance

• Strong written and verbal English communication skills

• Experience handling inquiries via email or chat

• Familiarity with RRSPs and investment inquiries

• Eligible to work in Canada until 2027

Join TEKsystems and contribute to enhancing customer service quality in Toronto's finance sector.