Head of Customer Care
Listed on 2026-09-24
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Management
Client Relationship Management
Lisa Gozlan Jewelry Inc. is seeking a Customer Care Manager to lead and elevate the customer experience across digital, retail, and brand touchpoints. You will build a high-performing team, define service standards, and own end-to-end escalation handling.
You'll partner with Ecommerce, Operations and Marketing to optimize workflows, monitor KPIs such as response times and NPS, and implement tools like Shopify, Gorgias, Loop, Ship Station, and Klaviyo to drive operational excellence.
Our team is growing, and we are hiring a Head of Customer Care & Experience in Toronto, ON, Canada.
Join us at Lisa Gozlan Jewelry as our next Head of Customer Care & Experience in Toronto, ON, Canada.
We are currently recruiting a Head of Customer Care & Experience for our team in Toronto, ON, Canada.
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