Client Onboarding & Acct Service Specialist

Ventum Financial is one of Canada’s largest independent investment dealers with approximately
400 employees nationwide and approximately $10 billion in assets under administration. Known for its entrepreneurial spirit and client-first approach, Ventum Financial provides expertise across multiple sectors.

For institutional clients

Ventum provides expertise across a variety of sectors delivering arange of research, investment banking, advisory, and sales & trading services. For private clients, Ventum offers a comprehensive advisory and wealth management platform for its Investment Advisors and Portfolio Managers who provide customized advice to their clients and access to the full spectrum of securities products and services.

• The Client Onboarding & Account Services Specialist provides centralized operational support across the client account lifecycle and serves as a key service resource for Advisors, Associates and internal business partners.
• The role is responsible for client account onboarding, maintenance and servicing; digital access; operational issue resolution; and the accuracy and integrity of client account information.
• The Specialist also supports new Advisor transitions by providing operational coordination and relationship support between Advisor teams, Operations, Compliance and other internal stakeholders.
• Working within established policies and regulatory requirements, the Specialist takes ownership of operational inquiries through resolution, identifies processing or data-quality issues and contributes to continuous improvement of Ventum's client onboarding and account servicing processes.
• The role also participates in system and process enhancements, including testing, documentation, training and implementation activities.

• Process and support client account onboarding, maintenance and servicing activities accurately and within established service expectations.
• Maintain client account information and applicable account coding within Dataphile and other client account systems.
• Support account servicing activities including EFT setup, KYC Update and maintenance, hold mail, account restrictions, client documentation and other account changes.
• Support operational requirements related to estates and other account types requiring additional coordination.
• Review requests for completeness and identify missing, inconsistent or inaccurate information prior to processing.
• Maintain accurate client records and supporting documentation in accordance with established procedures and controls.
• Coordinate with internal stakeholders where additional review, expertise or approval is required.
• Facilitate client digital onboarding, including setup and maintenance of client portal and online access.
• Support Advisors and Associates with digital-access and onboarding inquiries
• Serve as a primary operational escalation resource within Client Onboarding & Account Services for complex, urgent or unresolved servicing matters.
• Assist in assess escalated issues to determine business impact, urgency, ownership and appropriate next steps.
• Provide guidance to team members on issue resolution and appropriate escalation pathways.
• Support measurement of MAKO implementation and post-launch performance.
• Identify processing errors, recurring issues, data-quality concerns and potential control gaps.
• Serve as a centralized operational resource for Advisors and Associates regarding client onboarding and account servicing inquiries.
• Take ownership of operational inquiries from initial request through resolution or appropriate escalation.
• Investigate issues, determine appropriate next steps and coordinate with internal partners as required.
• Provide…