Customer Care Specialist

Position: Customer Care Specialist at Province
Become a vital part of the Province of Canada team as a Customer Care Specialist. Focus on enhancing customer experiences through effective online support and engagement every day.

This role is essential in our growing Customer Care team and requires a proactive, detail-oriented person. You will manage customer inquiries, returns, and exchanges while ensuring a positive representation of the Province of Canada brand. Your insights will also help shape the customer journey and improve overall service delivery.

Key Responsibilities:

• Manage customer service inquiries via email, chat, and phone

• Handle returns, exchanges, and customer concerns effectively

• Build positive customer relationships embodying brand values

• Maintain product knowledge and website content accuracy

• Assist with quality control and support operational needs

Requirements:

• 1–2 years of experience in customer service or retail

• Strong written and verbal communication skills

• Excellent attention to detail and organization

• Proactive with a genuine interest in customer experience

• Bilingual in French and English preferred

Join us to elevate customer care and enrich the Province of Canada brand experience.