Concierge

## Concierge Apply:
On-site:
Toronto, ON:
Full time:
Posted Today:
REQ
539165
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
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* Position Summary:

** As a Concierge at Charles West, you'll be the face of our luxury residential community, reporting directly to the Leasing and Resident Experience Manager.

Your role is pivotal in creating an exceptional resident experience through attentive service, strong relationship building, and a genuine commitment to resident satisfaction.

As one of the most visible members of the on-site team, you will foster a welcoming environment, anticipate resident needs, and take ownership of requests to ensure a seamless living experience. You will serve as a trusted resource for residents, guests, and visitors while contributing to a vibrant, engaged, and connected community.
** This position will champion the JLL culture of Communication, Collaboration, and Trust while performing the following duties:
**** Resident Experience Enhancement:
*** Deliver proactive, courteous, and personalized service to current and prospective residents
* Anticipate, support, and fulfill resident needs, from day-to-day requests to special arrangements, including support with Property Management Software and Resident Portal access and training
* Build positive relationships with residents and become familiar with resident preferences, routines, and household needs where appropriate
* Take ownership of resident inquiries and requests, ensuring timely follow-up and resolution
* Maintain expert knowledge of local amenities, services, businesses, and events
* Manage amenity bookings, deposits, and post-event inspections
* Assist with resident move-ins and move-outs to ensure a seamless experience
* Work closely with the Resident Experience Coordinator to support resident events, communications, engagement initiatives, and the ongoing delivery of the resident experience program
* Promote resident participation and contribute to creating a welcoming, connected, and engaging community environment
* Identify opportunities to enhance the resident experience through proactive service and engagement
* Personalize interactions by familiarizing yourself with residents and their pets
** Concierge Services:
*** Coordinate resident requests and connect residents with trusted local service providers, community resources, and lifestyle services
* Handle package and delivery management
* Respond promptly and professionally to all resident communications, including calls, messages, emails, and inquiries
* Demonstrate resourcefulness and initiative when responding to unique resident requests
* Serve as a knowledgeable resource for building services, neighbourhood amenities, local events, dining, and entertainment
* Maintain shift logs and daily memo books containing pertinent information
* Support leasing staff with prospective resident greetings for tours and showings
** Building Operations Support:
*** Manage service elevator and loading dock schedules
* Control building access for contractors, vendors, visitors, and residents
* Administer security access devices, including cards, fobs, and transmitters
* Maintain enter phone system information and security software records
* Liaise with security personnel and other…