Customer Service Representative, Track & Trace

FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract. The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.

Responsibilities

Supporting all service requirements of assigned FLS Customers to exceed expectations;

Identifying the service requirements and information required for each Customer shipment;

Appointment setting;

Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments;

Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer);

Enter all relevant shipment data and information into FLS's TMS;

Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS;

Problem-solve Customer specific issues from the point of order placement through to completion;

Update Customers with shipment status updates as required;

Pro-actively communicate any service issues or delays to Customers;

Maintain the highest level of professionalism when dealing with any FLS Customers;

Other duties and responsibilities as assigned by your supervisor.

Qualifications

1-2 years experience in the Logistics Industry

The ideal candidate will have a strong background in providing customer service solutions to clients across North America

Ability to prioritize and multi-task in a fast-paced environment

High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability

Team Oriented