Customer Support Associate - Agoda Kuala Lumpur

Elevate your career as a Customer Support Associate at Agoda in Kuala Lumpur. Engage with customers in both Japanese and English, providing world-class support across diverse channels.

In this role, you will be part of a dynamic, data-driven team dedicated to delivering exceptional service. Serving customers and partners from various cultures, you'll refine your problem-solving skills while adapting to a fast-paced environment. Your contributions will directly enhance customer experience and support Agoda's mission.

Key Responsibilities:

• Deliver excellent customer service via phone, email, and live chat

• Support various Agoda products including hotels and flights

• Professionally handle high volumes of inquiries and concerns

• Meet individual and team KPIs responsibly

• Communicate process improvements effectively to leadership

Requirements:

• Japanese language proficiency at JLPT N1 and business-level English

• Strong customer focus and integrity in handling information

• Ability to manage time under pressure

• Flexibility for 24/7 shift rotations

• Experience in customer service roles preferred

Make a meaningful impact at Agoda by transforming customer support into a seamless travel experience.