Customer Success Manager at Tipalti

Shape the success of over 1,000 customers as a Customer Success Manager s role focuses on driving growth using technology and optimizing customer relationships.

In your role as a Customer Success Manager for Scaled Accounts, you will be essential in ensuring product satisfaction and achieving customer outcomes. Your responsibilities will include leveraging AI tools for account growth, identifying expansion opportunities, and collaborating closely with various teams. You'll also ensure customer advocacy and drive satisfaction through effective solutions and insights.

Key Responsibilities:

• Drive expansion through cross-sells and upsells

• Utilize AI tools to enhance account management

• Identify opportunities from customer business changes

• Analyze customer usage trends for insights

• Consult on product best practices and enhancements

Requirements:

• Proven experience in customer success management

• Strong analytical skills to interpret usage data

• Familiarity with AI-driven tools and models

• Excellent communication and collaboration skills

• Ability to create customer advocates and loyalty

Become a vital part of Tipalti’s mission to transform finance operations globally.