Customer Representative at Propel Fintech

Elevate customer satisfaction with Propel as a Customer Representative in a vibrant fintech environment. Use your communication skills and technology proficiency to assist clients and boost new account setups.

We are seeking a Customer Representative to join Propel’s dedicated team. This role requires strong customer service experience, a high school diploma, and at least one year of call center experience. You will help clients with inquiries, verify loan applications, and generate leads through inbound calls, all while meeting daily targets.

Key Responsibilities:

• Handle inbound and outbound customer calls

• Use web applications for investigations and verification

• Review loan applications for customer eligibility

• Answer customer inquiries with urgency and accuracy

• Generate new leads and set up accounts over the phone

Requirements:

• High School Diploma or equivalent

• 1+ years in customer service or sales

• Proficient in Microsoft Office and Internet

• Excellent verbal and written English communication

• Available Monday to Friday and weekends

Leverage your skills in communication and customer care to contribute to Propel's mission of financial empowerment.