Bilingual Customer Service Representative Amex

Elevate your career with American Express as a Bilingual Customer Service Representative. This role focuses on supporting KYC processes and enhancing the card member experience through effective communication in both French and English.

American Express seeks a fully bilingual candidate to join the Global Servicing team. You will manage case documentation, assist clients across various sectors, and engage in investigative efforts within compliance standards. Strong analytical and communication skills will be vital in delivering exceptional customer service while adhering to regulatory requirements.

Key Responsibilities:

• Review documentation for KYC processes and update systems

• Manage inbound/outbound Card Member calls for case inquiries

• Assist clients with KYC refresh and compliance requirements

• Collaborate with internal teams for case resolution

• Document evidence for investigative and regulatory needs

Requirements:

• Fully bilingual in French and English

• Strong investigative and analytical skills

• Knowledge of KYC and compliance processes

• Excellent written and verbal communication

• Ability to manage multiple cases and priorities

Leverage your bilingual expertise to provide outstanding service and maintain compliance in this rewarding role at American Express.