Bilingual English/French Claims Support Specialist
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-10-17
Listing for:
Procom
Full Time
position Listed on 2026-10-17
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support -
Language/Bilingual
Bilingual, English Speaking
Job Description & How to Apply Below
On behalf of our Consulting client, Procom is searching for a Claims Support Specialist for a 3-month role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.
Claims Support Specialist – Bilingual (English/French)
- Job Description:
Seeking Bilingual Claims Support Specialists to support a high-profile claims processing initiative. This role involves handling sensitive and confidential claims information. Candidates will work in a structured, fast-paced environment while maintaining professionalism, empathy, and discretion.
Claims Support Specialist – Bilingual (English/French) - Responsibilities:
• Manage incoming/outgoing mail, email, fax, phone, and support tickets related to claims
• Enter, verify, and maintain claimant data in CRM systems, spreadsheets, and databases
• Respond to bilingual (EN/FR) inbound and outbound calls regarding claim status, eligibility, and documentation
• Support claimants who may be experiencing distress, with professionalism and empathy
• Maintain accurate, confidential records for audit and compliance purposes
• Code claims information and conduct QA reviews for accuracy and compliance
• Support mailroom functions: sorting, scanning, tracking, and secure document handling
Claims Support Specialist – Bilingual (English/French) - Mandatory
Skills:
• 1+ year experience in phone support, customer service, claims administration, or admin support
• Bilingualism (English/French) required
• Experience with CRM systems, databases, or case management platforms
• Proficiency in MS Office (Outlook, Word, Excel)
• Strong attention to detail, discretion, and ability to manage sensitive/confidential material
Claims Support Specialist – Bilingual (English/French) – Nice-to-Have
Skills:
• Indigenous language skills or knowledge of Indigenous cultures/communities
• Prior experience with trauma-informed or emotionally sensitive subject matter
• Mailroom/records management experience
• 50+ WPM typing
Claims Support Specialist – Bilingual (English/French) – Assignment Length:
This is a 3-month contract with the possibility of extension up to 12 months.
Claims Support Specialist – Bilingual (English/French)
- Start Date:
ASAP Claims Support Specialist – Bilingual (English/French) - Assignment
Location:
Toronto, Ontario, Canada; hybrid with 3 days in office.
This posting is for an existing vacancy.
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