Concierge

The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved. As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations.

This is an onsite position located in Toronto, ON.

• Resident
  
  Experience:
  
  Deliver prompt, courteous, personalized service to residents, visitors, suppliers, and prospective residents.
• Resident Requests:
  Handle calls, questions, concerns, special arrangements, maintenance requests, lockouts, and other resident needs while following up to ensure satisfaction.
• Concierge Services:
  Arrange transportation, reservations, dry cleaning, floral orders, business services, and other amenities through reliable local providers.
• Community Knowledge:
  Maintain strong knowledge of Yorkville and downtown Toronto, including local businesses, amenities, services, events, and activities, while developing community partnerships.
• Front-of-House Excellence:
  Maintain a high-quality lobby and amenity experience, manage notice boards, amenity bookings, resident communications, and shift logs.
• Building Operations:
  Coordinate service elevator/loading dock bookings and inspections, contractor and visitor access, visitor parking, access cards/fobs, and security systems.
• Security & Access:
  Maintain access devices and Enterphone/security systems while liaising with contracted security staff and escalating issues to Property Management.
• Parcel & Delivery Management:
  Manage and distribute resident packages, groceries, dry cleaning, and other deliveries through designated systems.
• Resident Engagement:
  Support resident events, community initiatives, charitable activities, and BGO sustainability and corporate social responsibility programs.

• Experience –1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or hospitality related role
• Education –Postsecondary education in hospitality an asset
• Computer Skills– Advanced skills in Excel, Word and Outlook; ability to conduct internet research in order to assist residents with requests; proficiency with Yardi is an asset

• Relationship Skills– Exceptional and refined oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff; ability to maintain confidentiality and absolute discretion with resident and company information is required
• Organizational/Multi-Task Skills
  -Ability to allocate one's time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; detail oriented
• Police Clearance– A criminal verification check is required for employment

BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors. With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide. As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.

At BGO, you'll be part of a collaborative team that values your growth, supports your success, and empowers you to make a meaningful impact. We offer a competitive…